queXS can operate your outbound telephone research centre. It integrates with the Asterisk VoIP Server, uses Limesurvey for questionnaire creation, implements AAPOR Standard Outcome codes and only requires a web browser to operate.

queXS 1.10.2 Released

queXS 1.10.2 has been released today on Sourceforge

Bug fixes for the interface when displayed in a language other than English, and also when using customised respondent selection module. New features including the ability to remove all identifying information from a case, and to include shift report notes in data output.

Translations have been updated. Thank you especially to Daniel for beginning a German translation.

Read on for more details including how to upgrade from queXS 1.10.x

queXS 1.10.1 Released

queXS 1.10.1 has been released today on Sourceforge

This is a single bug fix release. The queXS 1.10.0 database installation script would fail on a fresh installation. Please use queXS 1.10.1 for new installations. It is not essential for users of 1.10.0 to upgrade, although translations have been updated

Read on for more details including how to upgrade from queXS 1.9.x (Database update required)

queXS 1.10.0 Released

queXS 1.10.0 has been released today on Sourceforge

Two major new features have been introduced. Operators have been structurally separated from their extensions, so they can be set up to select an extension at the start of a shift, or administrators can select extensions manually for them. This allows for interviewer "hot desking" where extensions are fixed. A questionnaire can be set up to allow for referrals, where an interviewer can generate a new case and sample record within an interview based on information collected from the current respondent. This feature is enabled under questionnaire management. In addition, timezone detection from phone numbers has been improved.

Read on for more details including how to upgrade from queXS 1.9.x (Database update required)

queXS 1.9.2 Released

queXS 1.9.2 has been released today on Sourceforge

An auto dialling feature has been added where you can specify for operators using VoIP to automatically dial the next available number after a period of delay. Thank you to m0rco for sponsoring this feature. Some bugs related to translations and respondent self completion have been resolved.

Translations have been updated. Thank you especially to contributors to the Brazilian Portuguese and Italian translations that are now complete, and for the beginnings of a Hebrew translation.

Read on for more details including how to upgrade from queXS 1.9.x

queXS 1.9.1 Released

queXS 1.9.1 has been released today on Sourceforge

This release fixes a few bugs and adds some useful new features. New features are focused on the data output system. Metadata export has been improved to include case notes, case outcome, total interview time, interview time for the last call, the last number dialled, and the operator that made the last call. SPSS output now includes the caseid. Bug fixes include fixing the display of prefill fields and avoiding a database error at the start of interviews under certain circumstances. I recommend that all users of queXS 1.9.0 upgrade.

Translations have been updated including the beginnings of a Bosnian language translation. Thank you again for submitting your translations to Launchpad!

Read on for more details including how to upgrade from queXS 1.9.0

queXS 1.9.0 Released

queXS 1.9.0 has been released today on Sourceforge

A supervisor chat feature has been introduced which allows operators to chat with a supervisor within the queXS interface (while on a case). The chat is conducted over XMPP/Jabber so the supervisor can use a normal chat client / GMail chat and doesn't have to have the queXS site open in a web browser. The chat status / presence message includes the case the operator is currently on to make assisting the operator easier.

Read on for more details including how to upgrade from queXS 1.8.0 (Database update required)

queXS 1.8.0 Released

queXS 1.8.0 has been released today on Sourceforge

New features include the ability to limit operators to view particular sample fields (available when importing a sample and also when managing existing samples). Also new is the "case status and assignment" function which allows for viewing of when cases will be available to operators, and the ability to assign the cases to particular operators for accessing right away (useful when managing very small samples, or near the end of a sample).

Read on for more details including how to upgrade from queXS 1.7.x (Database update required)

queXS 1.7.6 Released

queXS 1.7.6 has been released today on Sourceforge

queXS 1.7.6 has some major new features, and will be the last release in the 1.7.x branch. The next release is expected to be 1.8.0 which will require some database changes to handle new features.

When using the system sort function, cases that have been assigned or calls that have started by operators but not completed in the database (i.e. forgot to log off) will be put back in the pool of available cases with a note. This will also make sure reporting on interviewer performance remains valid. Assigned samples to questionnaires can now be edited for maximum number of calls, etc without having to remove and re-assign the sample files. A new token: IS_INTERVIEWER allows you to program separate instructions or logic in Limesurvey depending on whether an interviewer is administering the questionnaire via telephone, or if it is being self completed.

More information in the administrative interface has been added to describe the purpose of operator skills, availability groups and shifts. A new message appears to interviewers when no cases are available indicating if a sample has not been assigned. The sample call attempts report will only display statistics over all projects if explicitly selected, to save hammering the database.

Translations have been updated including the beginnings of a Persian language translation. Thank you again for submitting your translations to Launchpad!

Read on for more details including how to upgrade from queXS 1.7.x

queXS 1.7.5 Released

queXS 1.7.5 has been released today on Sourceforge

Some more bugs related to respondent self completion have been fixed including sending emails in UTF-8, text focusing and last complated page position resetting. Better description and error messages are provided when creating a new operator. Cases from questionnaires that have been disabled will not appear for interviewers and the message about no available cases will reflect this.

Read on for more details including how to upgrade from queXS 1.7.x

queXS 1.7.4 Released

queXS 1.7.4 has been released on Sourceforge

This release includes bug fixes for questionnaire self completion. Only auto advance in the questionnaire if an interviewer (not when self completing), and when emailing - respect the limesurvey email settings including SSL.

Read on for more details including how to upgrade from queXS 1.7.0, 1.7.1, 1.7.2 or 1.7.3

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